FAQs
Q#1: Where do you deliver?
Answer: At the moment we only deliver to Germany
Q#2: Is your website secure with my personal information?
Answer: We do not store your credit card information and it will be used one-time only upon purchasing your product. We never store any information about our customers' private details!
Q#3: How do I order on your website?
Answer: Simply find the product you'd want and click the 'Add To Cart' button or use the "Buy Now Button" Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q#4: I want to return my purchase! What should I do?
Answer: Check our return policies.
Q#5: Do you accept international credit cards?
Answer: Yes we accept most of the basic payment methods.
Q#6: Do I need an account to place an order?
Answer: No, you may place an order as a guest. However, we highly recommend that you sign up for an account so you can track and review purchases from your account.
Q#7: I’ve forgotten my password - what should I do?
Answer: On the Login page, click on the “Forgot password” link and we will email you instructions to reset your password.